Delivery

Cost: Carriage charge is calculated on the weight of your total order and will be displayed on the Order Confirmation page. 

Catalogue orders: All small catalogue orders get sent 1st Class Royal Mail and can take 2-3 working days. Larger or more valuable orders may be sent by our next day tracked delivery courier service.

Wiring Harness Orders: Smaller sundry harnesses will be sent via Royal Mail, cost is calculated on weight. Valuable and large harnesses will be sent via our courier service, which is trackable, on a next working day delivery to UK addresses. Overseas orders will take slightly longer.

Delivery: If you require your goods to be sent to a different delivery address there is an option for this at checkout.

We try to dispatch all catalogue orders within 24 hours unless a particular item is out-of-stock, in which case you will be notified.

Some wiring harnesses may have to be manufactured, which can take up to 14 weeks following receipt of your payment. If you have an account on our website, you can check the status of your online order there. Once changed to 'Complete' your loom will be on it's way to you.

If you order multiple harnesses we will wait until all of them are ready before despatching, shipping in multiple batches will incur additional delivery charges.

Returns

Returns: We understand that there may be times that you need to return something to us. Our team will be happy to discuss this with you, please contact us with your order number on sales@autosparks.co.uk

• Within 14 days: under the UK Consumer Contracts Regulation, you are entitled to a 14-day “cooling off” period, whereby you may cancel your order at any time up to the 14^th day after receiving your order. If your order consists of multiple goods, the 14-day period runs from when you get the last of the batch.
• After 15-90 days: returns after the initial 14-day period are taken on a case-by-case basis, so please contact us to discuss. Refunds will be subject to a handling fee to cover admin costs, which is 15% of the order cost or £10, whichever is greater.
• 91+ days: parts are not eligible for return over 90 days after receipt.

The exception to this is modified or bespoke harnesses once work has been commenced and cut to order items such as cable. Returned parts must be unused and in a resaleable condition.

For your protection, we recommend using a tracked postage method for all returns. Return postage and packaging costs are the customer’s responsibility. Refunds will be issued after the part is received and checked by our quality team and will be sent to the original payment method, which may take 5-7 working days to show in your account.

Where working days are stated these are Monday to Friday, excluding UK public holidays.

If you need to return a product, please contact us first to discuss it, if you then choose to send the products back, please print, complete and include our returns form here.